Be careful with this company. I booked a tour in Visby. Because of weather conditions the Cruise could not get to the harbor and this company decided that we were allow to get a refund of 25% of the payment. After arguing with them that weather conditions are things we can control they answer to us that we didnt cancel the tour in advanced. Thats ridiculous. They didnt Contact us at all. We had to ask for a refund. We spoked with the guide they assigned us and he told us that he didnt get paid and they tried to explained us later on that we didnt understand the guide that he was going to be paid later, so finally this ridiculous company wanted first to steal 75% of our monert, they they decided 50% and because we were very Angry because Cruise never was.in Visby they decided that 25 % and end the discusión. I Will copied his mail here because its amazing Writte by the company: I have now spoken with Luis and, firstly, you contacted the guide beforehand and discussed changes without our consent, which is not acceptable My explanation Luis was the guide and we contactes him thats true to check if It was possible to start earlier because we were not sure to arrive.back to the Cruise on time. Mail : Additionally, he felt that you were very pushy and somewhat rude in tone. What the guide told you is that he has not yet been paid, which is true. However, according to our agreements here, the guide always gets paid for 2 hours when a tour is cancelled on the same day, and the payment is made afterwards. We are willing to agree to a refund this time, but only 75%, and that is the end of the discussion.
Rapportera