Terrible customer service. I ordered coffee and some other things this morning. They gave me a bag and the coffee was completely spilled all over the bag. The sweet buns were soaked in coffee. I couldn't take the bag inside the house so I threw it away. They gave me a refund only for the coffee because they told me that they need a photo of the bag. How am I supposed to know their rules in advance? Didn't the know that they have not added a coffee carrier in the bag ? The delivery man also told me that he would explain the situation to them. However I didn't get a complete refund so I paid for their own mistakes. Completely unfair.
Svar från Gateau Lund Saluhall
Dear Biktoria Konst, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered with your recent order. It is disappointing to hear about the issues with the spilled coffee and the impact it had on your other items. We understand how frustrating it must have been not to receive a complete refund, and we are sorry for any confusion regarding our policy. Your feedback is invaluable, and we will be reviewing our procedures to ensure that such situations are handled more effectively in the future. We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future. Kind regards, Gateau Lund Saluhall
