Omdömen om FOREX

PenningöverföringKungsgatan 59, 753 21 Uppsalaforex.se

2.9

Mindre bra

32 omdömen · 1 källa

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Om kedjan

Valuta på nätet. Köp och beställ valuta online eller i butik. Ansök om FOREX Kreditkort utan valutapåslag och skicka pengar utomlands i butik.

FOREX i Uppsala har betyget 2,9 av 5 från 32 omdömen på Google, där snittet är 2,3.

Kedja: FOREX AB

Källa: Bolagsverket och SCB

Omdömen

Omdömena hämtas från källan som står vid varje omdöme. De som är skrivna på Betyga publiceras först när adressen de skrevs från har bekräftats och omdömet har lästs igenom. Vi kontrollerar inte att den som skrivit har varit kund.

abel pina canalLokal guide

16 september 2026246 omdömen

Uno de los pocos sitios para cambiar dinero, obviamente se quedan algo de comisión al hacer el cambio pero es normal Fueron rápidos y nos atendieron muy bien

Svar från FOREX

Hi Abel! Thank you for writing this review. We would like to hear more about your experience in our store, so that we can become better. Please contact us on +46771-22 22 21, so that we can take this further. Wishing you a good day! Best regards, Emelie FOREX customer service

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Lavinia Ster

14 april 20262 omdömen

Of 3 employees only one office open at 05.20 p.m in Uppsala just across the train station right downtown

Svar från FOREX

Hi Lavinia! Thank you for leaving this review. It is important to us that you are happy with your experience in our store. Please contact us on 0771-22 22 21, so that we can hear more about your experience, so that we can take this further and become better. Wishing you a good day! Best regards, FOREX customer service

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Panagiotis Τ.Lokal guide

8 oktober 202521 omdömen

I visited the store half an hour before closing time. My turn came 10 minutes before closing, and I got informed from the personnel that the system has already closed. I didn't know that banks are operating like restaurants, to "close the kitchen before closing time". Just ridiculous

Svar från FOREX

Hi Panagiotis! Thank you for leaving this review. It is important to us that you receive a good treatment from our staff. We want to hear more about your experience in our store, please contact us on 0771-22 22 21, so that we can take this further and become better until next time. Wishing you a good day! Best regards, FOREX customer service

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Jesus Rodriguez

10 september 20253 omdömen

For more than 40 minutes they were unable to verify that my dollars from the 80's were legitimate. My grandfather took them from the Central Office of the "Banco Popular" in Spain in the 80's so I am pretty sure that they are authentic. As well that before I used the money in the US and my parents changed It to euros in spanish banks and all was correct! Instead of giving them back to me ( despite my impecable behavior and pacience) they called the police, took away my money and now I have criminal charges and I am under investigation! Pretty inept team. From their behavior was clear that they did now now what to do and finally followed instructions from a phone call. Do not go there because you risk ending in the same situation as me. I will always remember the interrogation I faced at the police van, even if the police widraws the charges! UPDATE!! Just got a letter from the police telling me that the notes were authentic. Instead of customer care you need to train your employees! In dubio pro reo you know that expression? If your employees do not know to identify dollars from the 80´s how they dare to call the police? No regulation in the world could you force to do that. Well maybe in some dark country but I never expected that it could happen in Sweden. Good luck with your business!

Svar från FOREX

Hello Jesus! Thank you for your review. We are sorry to hear that you had a bad experience in our store. It is important to us that you, as a customer, are satisfied after your visit. We have laws and regulations that we must follow, such as the Money Laundering Act, which means that we must prevent our products and services from being used for money laundering and terrorism. The same applies when we receive banknotes that look suspicious; we need to comply with the laws and regulations that exist for this. Please call us on 0771 22 22 21 and tell us more about your experience so that we can learn from it and improve for next time. Best regards, FOREX Customer Service.

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منهل الجالي

19 mars 20252 omdömen

هاذ رجل موظف مكتب حولا وقح تصرف سي لا يتعمل مع زبون يقط مصالاح زبون لي رحل من سويد اريد تبديل 350000لي دولار رفض في سنة قادم هو رجل اصلع قحر لا ريد رسال مال اية مكان تحقق مخبارت يتكلم ما ليس له شئن طلب اصلاح وضع

Svar från FOREX

Hej! Tack för att du lämnat denna recension. Vi beklagar att du haft en dålig upplevelse hos oss. Vi vill gärna veta mer om din upplevelse hos oss, hör gärna av dig till oss på 0771-22 22 21, så att vi kan ta del av din upplevelse och förbättra oss till nästa gång. Jag önskar dig en fin dag! Vänliga hälsningar, FOREX kundservice

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Klaudio Sula

2 mars 20252 omdömen

These are the ones who exchange money with the lowest rates that exists. They do this because are the only forex in Uppsala central. VERY BAD 👎

Svar från FOREX

Hi Klaudio! Thank you for this review. All our stores throughout whole Sweden have the same rates, these are displayed at our website (forex.se) and is updated every weekday at 11:00, on fridays at 16:00 as well. In our stores you pay the cash rate, when you use your card abroad you pay the electronic rate. The cash rate is higher than the electronic rate because it is determined by a number of factors, such as staff costs, rent for premises, transport of currency, opening hours and availability. We want to hear more about your opinions on this, please contact us on 0771-22 22 21, so that we can take a part of this and improve until next time. Best regards, FOREX customer service.

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Simon Olsson

15 januari 20243 omdömen

Kölapp funkade inte. Fick hoppa till 2 olika luckor och herr enarmad bandit var extremt otrevlig.

Svar från FOREX

Hej Simon! Tack för din feedback. Jag beklagar att du upplevever att personalen varit otrevlig mot dig. Det låter inte alls bra och vi vill självklart inte att du ska känna så efter ett bedök hos oss. Vi skulle därför uppskatta om du ville ringa oss på 0771-22 22 21 och berätta mer om vad som hände så att vi kan följa upp detta internt. Hälsningar Kundservice

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D.S. T.2. (Tattoos)Lokal guide

11 augusti 202362 omdömen

I was interrogated over the origin of 2500kr I was trying to exchange. The clerk said it was because I repeatedly exchanged currency which is not truth. I asked for a number to complain over this situation and he gave me a number that was not in use. After expressing my dissatisfaction, he said there was no phone number and only an email. The employee made me feel like a criminal, and I'm NOT.

Svar från FOREX

Hi, I don't know what happened, but you can call us at 0771-22 22 21. Regards, Customer service

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LEO GHORBANSSONLokal guide

31 juli 202392 omdömen

Skulle byta valuta till Canada dollar,han säger visa mig din bankkonto till mig! Vem ska visa som jag vissa,aldrig i livet. Kö lapp maskinen funkar inte heller.

Svar från FOREX

Hej Mohammad! För att följa penningtvättslagen ställer vi frågor för att förstå våra kunder och hur våra produkter och tjänster används. Om vi inte förstår är vi skyldiga att fråga om syftet med transaktionen, var pengarna kommer ifrån och vad de ska användas till etcetera. I vissa fall begär vi även in underlag som styrker detta. Utan kundkännedom får vi inte erbjuda våra tjänster och produkter till kund. Hälsningar Kundservice

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Dalia AbdelfattahLokal guide

21 juni 202315 omdömen

Not recommended. Asked for a lot of documents, wasted a lot of time, and in the end they refused to exchange the money with the excuse of needing more documents

Svar från FOREX

Hi Dalia, When you come to us, the seller in the store may ask you questions about the origin of the money and the purpose of the transaction, in some cases we also request documents that proves this. We do this because of the anti money laundering law. It is always the seller at the office who makes the decision whether we can do the transaction or not. All documents need to be in either Swedish or English. Regards customer service

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