Explore our footwear collection, bags and accessories designed in Stockholm and crafted in Europe. Fast shipping and free exchanges.
Flattered Archive Sale i Stockholm har betyget 3,6 av 5 från 54 omdömen på Google, där snittet är 3,4.
Omdömen
Visar 50 av 54 omdömen som betyget bygger på. Omdömena hämtas från källan som står vid varje omdöme. De som är skrivna på Betyga publiceras först när adressen de skrevs från har bekräftats och omdömet har lästs igenom. Vi kontrollerar inte att den som skrivit har varit kund.
Benita MaxwellLokal guide
BBBBBBBBBB8 juni 202483 omdömen
I PURCHASED FROM THEM ONLINE. CONCLUSION: THIS IS AN IMMATURE COMPANY THAT THINKS ONLY OF PRODUCT NOT SERVICE/OPERATIONS!!
Check out all the complaints below!! Wish I’d read before to understand how shoddy they are!!
Hasn’t refunded me after 3 weeks!! Contact centre just copy paste responses to chasers. SHOCKING. ESP WHEN SO EXPENSIVE. DONT TRUST THESE GUYS!!!!
Svar från Flattered
Dear,
Thank you for reaching out! I'm truly sorry to hear about the issue. Could you please send an email to Support@flattered.com? Our team will promptly work on finding a solution for you.
Wishing you a wonderful day!
Terrible returns experience!! Should learn from Amazon
Svar från Flattered
Hej Larry! Tack för din feedback. Vad tråkigt att höra att du är missnöjd med returupplevelsen. Finns det någon annan feedback du vill dela med dig av så får du gärna skicka ett mail till support@flattered.com så att vi kan ta det vidare internt och utveckla vår returprocess så att det blir smidigare och bättre för dig som kund.
Very expensive but poor quality product that fell apart before first use. Made worse by a truly awful customer service experience - more than two months since I returned the item and was promised a refund, I still haven’t received it.
Frustratingly, no one at Flattered seems to care and I just get passed backward and forward between their customer service team and their 3rd party payment provider Klarna, whose outsourced customer service agent signed me up to receive lots of SPAM email.
The worst online shopping experience ever - avoid at all costs. If zero stars was an option, I’d have picked it.
Svar från Flattered
Hi Russel,
Thank you for your feedback. I'm sorry to hear about your experience with our product. We will forward your comments to our team as part of our ongoing efforts to improve. If you have any further feedback, please don't hesitate to email us at support@flattered.com. We truly appreciate insights that help us enhance our customers' experience.
Terrible quality for a very expensive price! I got my Lia Leather boots and after using it ONLY 2 TIMES, the base of the shoes got worn out like you can see in the pictures. I couldn't believe that a boot that costs almost €300 has this lack of quality! I emailed the Support Team requesting a refund and they said:
"Regarding the observed excess rubber on the sole, it is a residue from the manufacturing process. While it may exhibit some release initially, rest assured that this is a temporary occurrence and will gradually diminish over time. "
Again, how can a boot that costs almost 300 EURO have such lack of quality? Completely disappointed with this brand! Not to mention the delay in delivering my shoes (almost 2 weeks). Never again!!
Svar från Flattered
Dear,
Thank you for reaching out! I'm truly sorry to hear that you were not happy with the reply you got. Could you please send an email to Support@flattered.com? And we can work on finding a solution!
Wishing you a wonderful day!
I ordered on their website a pair of leathered boots. They not only didn’t sent the package, as I’ll writing it’s been 2 weeks already, but straight up lied to me through their customer support saying they could not refund me because it was already in DHL hands.
So I asked DHL and they told me « well no, we only were notified electronically of your package but it was not sent by Flattered yet ».
So all of that to say that if people make you pay and lie to you after on the package status and about refund, it is the definition of a scam.
So avoid ordering here and go to more reliable website if you want to order.
Svar från Flattered
Dear Raphael, thank you for your message and taking the time to tell us about about the order. I understand your concern and I have sent you an email with the more detailed information about the status of your package and its whereabouts. We did not lie to you about the location of the package but I understand the confusion in this situation based on DHLs answer. Please have a look at the email and let me know if you have any more questions and we will get bak to you as soon as we can. Thank you.
Never again!! I've been waiting for my order #1289112 for 3 weeks already (it wasn't pre-order but instant shipping) and DHL says it's never been shipped! Awful customer service where nobody answers the e- mails! Please avoid this shop if you don't want to lose your money
Svar från Flattered
Dear Natasha! Thank you for your feedback. Im very sorry for the delay with your order. I can see that my colleague is handling your request so we will look into this and get back to you as soon as possible!
Thank you for your feedback. I am sorry to hear that you experienced bad customer service. If you have an ongoing errand that has not been solved or if you want to give us more feedback on what we can improve, please send an new email to support@flattered.com and we will look into it right away.
I ordered loafers and fell in love with them. I haven’t seen something that well made in a long time. Unfortunately the size was too big for me, but sending it back was really easy, and I received a refund in 7 days which is amazing. Just ordered smaller size and can't wait to get them. Definitely will order again!
