I had a very disappointing experience as a prospective foreign buyer dealing with Fastighetsbyrån Filipstad. For more than a week, I repeatedly tried to contact the responsible estate agent, Anna Hermansson, by email, phone and WhatsApp regarding a property I was seriously interested in purchasing. Many of my questions about the property went unanswered, and I eventually had to obtain information myself directly from the municipality, Skatteverket and other Swedish authorities. During our last phone conversation, I was also told that documents concerning the property would be sent to me, but they never arrived. The situation became particularly frustrating once the bidding started. As a foreign buyer without Swedish BankID, I could not use the online bidding system and therefore had to submit my bids directly to the agent. I submitted two bids, but neither was initially acknowledged or shown in the bidding process. After repeated unsuccessful attempts to reach the local office, I finally contacted Fastighetsbyrån’s central customer service in Stockholm. Only after that intervention were my bids registered. I had also registered to receive updates about bids and viewings, but in practice I had to monitor the listing myself to understand what was happening. I fully understand that estate agents can be busy and that delays can happen. What I found unacceptable was the repeated lack of communication during an active property transaction, especially when I was trying to submit serious, unconditional bids. Unfortunately, we did not secure the property in the end. But irrespective of the outcome of the bidding, the communication throughout the process was far below what I would expect from a professional estate agency.
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