I would never want anything to do with Edekyl. Don’t let few good reviews fool you. They are the worst of their lot. My thermia heatpump was not working so I was referred to them by my insurance company. I had to call them 4 times to have a technician visit us in 3 weeks! The guy checked the pump, stated that water circulation pump had to be replaced, ordered it and left. A week later I called again and the next day he comes to replace it. Heatpump was still not working. He stated that ”kyl” technician had to come fix it. I waited another week and nobody came. I called again and they arranged a guy to come. He came after a week, replaced few relays, declared the compressor dead, ordered a replacement and left. Came back in 2 weeks and replaced it. It started working. I had asked for replacement of air filter which he conveniently forgot to bring on the day of repair. Went back in the evening since he also had to pickup his kid. Came back later in the evening to replace the filter. The pump was making noise due to vibrations so I called again. The guy came after a few days. There was a noisy machine outside that day so he claimed he could not hear any noise from the pump! I told him the noise came when the fan was running at level 3. He recommended to run it on 2 since ventilation was sufficient as per his expertise. I had ventilation control that week which confirmed that he was very wrong. He came again next week, fumbled with things but essentially clueless until I showed him that pressing down on a plate stopped the noise. He found that insulation had worn out and put a tape on it. All good until I received the invoice of nearly 70000kr! I was charged separately for every little visit they made, even the one to go and fetch air filter! Since last week I am calling them to talk about the invoice but they keep passing me to different people and promising they would call back! I have not heard from them!
Rapportera
