Very disappointing experience with the…
Very disappointing experience with the DreamHack/ESL merch store. My order confirmation included my full home shipping address, and after contacting support, I was told the order would be mailed to my home. After waiting several days with the order stuck on “order placed,” I was later told the order was actually intended for event pickup only after the event had already ended. The communication was extremely inconsistent and confusing depending on who responded to the emails. To make matters worse, the refund issued did not match the full amount I originally paid. I understand mistakes happen, but the conflicting information and refund issues made this a frustrating experience overall.
Rapportera










