I got a very disappointing customer experience as a new comer. People there are not helping but rather blaming. I'm sharing my experience and their answers with 2 screenshots, if one is interested.
Svar från CrossFit Södermalm
Hey again Basil! If reminding you that you did actually receive two emails about how to get in is blaming - I'm afraid we may be guilty of that. We have rules in place of how to get in for the safety of our members and coaches. As an experienced crossfitter, you should also know that the coach does not choose the booking system or routines at a box. So walking in half an hour late and being rude to the coach and taking up their time when they are just trying to coach is not really an attribute we value here at crossfit södermalm. So we will use this negative post as a prompt to new people that may be interested in starting at crossfit södermalm and are reading reviews - please check the welcome email to see information on how to get into the studio! Bring a happy attitude and be nice to the coaches and we would love to have you here ♥️ PS - we refunded you your three credits. Hope you find a good place to workout!
