I am writing to file a formal complaint regarding the poor customer service provided by an employee. I arrived to charge my car and, with 8 minutes left before the store closed, I went inside to buy a Monster energy drink. The employee spoke in an unpleasant tone, as if my presence was an inconvenience just because closing time was near. Furthermore, it is now 10 minutes past midnight, and the employee is still outside chatting with the security guard—the exact same security guard she was talking to when I first arrived. I also wanted to join the Circle K Club to take advantage of a promotion on the Monster drink, but she refused to sign me up for it, so I ended up buying just one at regular price. As I was leaving, she made a comment about me to the security guard that I could not quite understand, which was very unprofessional.
Svar från Circle K
En stjärna visar att vi behöver förbättra oss. Jag är säker på att vår Kundservice kan fixa detta! Ta kontakt med vår kundservice och ge en detaljerad förklaring av vad vi kan göra för att öka din upplevelse från en stjärna till fem: https://www.circlek.se/kundservice/ovriga-arenden. Vi är spända på att höra från dig och få möjligheten att rätta till saker!
