Bston Tech bygger snabba webbplatser, webbappar och digitala system för företag.
Bston Tech i Nynäshamn har betyget 4,6 av 5 från 19 omdömen på Google, där snittet är 4,8.
Omdömen
Omdömena hämtas från källan som står vid varje omdöme. De som är skrivna på Betyga publiceras först när adressen de skrevs från har bekräftats och omdömet har lästs igenom. Vi kontrollerar inte att den som skrivit har varit kund.
Anton HammarbergLokal guide
BBBBBBBBBB8 oktober 202625 omdömen
26-10-05: jag besökte Bston Tech/Any Phone (vad de nu än heter) för att laga min telefon. Jag fick betala i förskott och jag fick info om att reservdelen skulle komma 26-10-08. Jag frågade om jag kunde komma in samma tid som jag var där 26-10-05 (11.00). Jag fick svar att det gick bra.
26-10-08: väl på plats 10.55 så var butiken stängd. Jag ringde då upp företaget för att kolla om de hade stängt för dagen då de ska öppna kl 10. Jag fick svar att de skulle vara på plats inom ca 10 minuter. 20 minuter senare kom det en i personalen och öppnade butiken. Väl inne i lokalen blev jag meddelad att min reservdel skulle levereras mellan 14-17.
Då ifrågasatte jag varför de hade sagt att jag kunde komma in vid klockan 11, varpå personalen säger "du måste vara tydligare när du pratar". Så det var tydligen mitt fel att det hade brustit i kommunikationen från deras sida? Jag gjorde ett återköp och kommer be en mer seriös aktör att laga min telefon då jag inte har något förtroende för detta företag...
So yesterday I came by wanted to fix my laptop (macbook air M1). The issue was liquid spill. I wanted to replace the keyboard. They said they can but they'd have to order it. I left said I'll think about it. Came back shortly after and made the decision to go with it and payed 1900kr. I left. I returned again and asked if the logic board will be part of the keyboard if they're together or not. The guy said yes they're together. I left. I came back again and said that cant be true. I then explained I heard sizzling sound in the laptop; there's deeper issue with logic board; keyboard is a short term fix. The guy said 10%. How could he know? 0 run on internal diagnostic. He didn't open it. Why did he lie? He didn't say it outloud but I did notice he wanted me to go through the service saying it will be fine etc. I said cancel the order. He told me he need to call them and I should come back tomorrow. To me this was odd because he could just simply click the cancel button. The time I asked to order vs the request for cancel wasn't many hours; 2 hours difference max. When you order something far away it shouldn't take that fast for them to ship it. Suspicious. He said he order the keyboard from US not Sweden. If it was ordered from Sweden then yes the reaction and shipping would be quick. Makes no sense. Regardless, I returned today. Asked for full refund he said no. He said he need to pay for the shipping which is 250kr. But he's taking 400kr with him. For what?? 0 internal diagnostic and didn't replace anything. The 1900kr was for the keyboard itself + him replacing it, we agreed. Both didn't happen. It should be full refund. He said it's shipping. It makes no sense because it wasn't long from the order vs cancelation plus its in the US also it was made afternoon Swedish time. So US was barely awake; time zone. The cancelation should be quick. The guy literally ripped 400kr under the excuse of shipping. I called him scammer because that's what it seems like to me and yes I'm annoyed. Very annoyed. He didn't like I was annoyed and called him a scammer but why lie the previous day? And why take 400kr?Why try to hide the cost of the keyboard when I asked? He said he can't tell me. He seemed very shady already. He was trying to make me go through the service yesterday even though I was questioning if I should cancel. I do not like the service or even the misleading informations. I asked him why he lied and misled me; 0 reply. Integrity and rule of law is slowly dying and it starts with small things like this.
1. He claimed logic board is part of the keyboard, incorrect. Asked if it comes with it he said yes it comes with everything, not true. This can be checked.
2. Undisclosed cancelation fee upfront. I asked the keyboard + his service to replace was how much? He said 1900kr. Misleading.
3. Claimed there's only 10% damaged to the logic board without internal diagnostic. Misleading. This claim can be checked too. How did he get that number? Why not say "maybe it's only little damage, we don't know". Why give specific number?
4. Refused to explain the breakdown of the fee and withholding the details about the repair terms; no contractual backing for keeping my money.
5. Stated "shipping is 250 kr and I'm keeping 400 kr" without providing official distributor receipt, order confirmation, or proof of unrecoverable charge; lack of proof of fee.
---
Edited version, yes. No need to escalate. No accusation was made. I described him to tell who I was speaking to. I felt unsafe from the way he was looking at me, I specifically said that. I mentioned has 0 to do with race or ethnicity. I was just describing who I spoke to. It's a subjective claim of experience of feeling unsafe not an allegation or accusation.
One more: Receipt says "12 Månader Garanti" and also "Öppet köp 30 dagar vid ubruten förpackning". 0 talk on cancelation fee, 0 talk on shipping cost or on the receipt. Asked breakdown of unrecoverable cost denied. 0 item delivered. This should be 100% refund.
All these claims can be checked and real; what happened.
Svar från Bston Tech
Hello,
We normally don't discuss customer matters in this much detail publicly, but because your review contains very serious accusations against one of our employees, we need to clarify our side of what happened.
You agreed to proceed with the repair and paid 1,900 SEK so we could order the required part. You later changed your mind and asked us to cancel the order.
Our employee explained that he first needed to contact the supplier regarding the cancellation and asked you to return the following day. Once an order has been placed with an external supplier, cancelling it is not necessarily as simple as “clicking a button”. We need to check the order status, whether cancellation is still possible and what costs have already been incurred.
The 400 SEK retained was related to costs arising from the order and cancellation. You are entitled to question or disagree with this charge, but a disagreement about a cancellation cost does not make our employee a “scammer”. If a customer approves an order and later chooses to cancel it after we have placed it with our supplier, we do not believe our business should automatically be expected to absorb the resulting costs.
More seriously, you claim our employee looked at you with “ill intent” and write: “IF something bad happens to me upcoming days, weeks or months I would know why.”
Our employee did not threaten you, follow you, contact you after you left or indicate that he intended to harm you.
We have reviewed our available CCTV footage of the interaction. It shows how the situation developed, including you becoming upset, raising your voice and using insulting/profane language toward our employee, including calling him a scammer.
After such an argument, it is unreasonable to interpret an employee not smiling or appearing friendly as evidence that he intends to harm someone. A facial expression is not a threat.
We are also concerned that you chose to describe our employee as “Middle Eastern looking” and included details about his beard, moustache, hair and age. We do not understand what his perceived ethnicity has to do with a disagreement about a MacBook repair, cancellation or refund.
If your complaint is about our service, then criticize our service. If you disagree with the 400 SEK, you are entitled to say so. But our employee's perceived ethnic background is irrelevant. It is particularly troubling to mention it in the same review where you portray him as someone you fear may harm you.
You also write that people in Sweden “don't care about women here and instead side with perpetrators” and emphasize that you are a woman. We respect women's rights, but this was a commercial disagreement about a laptop repair, cancellation and associated costs. Nobody denied you the right to complain because you are a woman.
Being a woman does not mean that others must automatically agree with your version of a dispute, just as being dissatisfied does not justify shouting at, swearing at or personally insulting an employee. Respect works both ways.
We also strongly object to the implication that our employee is a “perpetrator” or potential danger to you. You have every right to leave a negative review and criticize our service. What is very different is suggesting that an employee may harm you in the future while also bringing his perceived ethnicity into the situation.
Because of the seriousness of these public statements, we will preserve the relevant material, including this review, available CCTV footage and documentation concerning the order and cancellation. For the protection of our employee and our business, we also intend to refer the matter to the police so that they can independently assess the statements and circumstances.
We welcome genuine criticism, but we ask that it remains about what actually happened: the repair, order, cancellation and refund, rather than unsupported implications about an employee's ethnicity, intentions or being a danger to your personal safety.
Snabb service, prisvärda reparationer och en trygg känsla hela vägen – rekommenderas varmt!
Svar från Bston Tech
Stort tack för ditt fina omdöme! Det är gläder oss att du är nöjd med både hastigheten, priset och tryggheten. Du är alltid varmt välkommen tillbaka om du behöver hjälp igen!
llt gick smidigt och effektivt. Vi är väldigt nöjda och kan varmt rekommendera dem! prisvärt
Svar från Bston Tech
Tack så mycket för dina ord! Vi är glada att höra att du hade en bra upplevelse med oss. Din feedback inspirerar vårt team att fortsätta leverera bästa möjliga service. Vi ser fram emot att välkomna dig tillbaka snart!
الحمد لله انني اعرف هذا المكان ومن يعمل فيه لديه خبرة في تصليح مايقولون عنه ظهر اخر الزمان حيث يتحدث الانسان من مكان لابعد مكان وهو شاب ذو ادب وخلق ويكافح في حياته لبناء مستقبله ودقيق في عمله وان شاء الله موفق بإذن الله.
Bytte telefonskärmen till min förra iPhone här men efter det så funkade inte touchen så den gick inte att använda.
Svar från Bston Tech
Hej!
Vi har läst din kommentar vi är ledsen för vad som har hänt med dig.
Vi kommer inte ihåg att någon har klagat och fick inte hjälp efter.
Så gärna om du har fortfarande problem kom till oss och vi hjälper dig
Mvh
Viking Repair
