Flygbolag438 70 Landvetter, 438 70 Landvetterbrusselsairlines.com
Mindre bra
13 omdömen · 1 källa
Brussels Airlines i Landvetter har betyget 2,9 av 5 från 13 omdömen på Google, där snittet är 1,3.
Omdömena hämtas från källan som står vid varje omdöme. De som är skrivna på Betyga publiceras först när adressen de skrevs från har bekräftats och omdömet har lästs igenom. Vi kontrollerar inte att den som skrivit har varit kund.
Tried to change my flight three times, but they never called back to confirm. Call center agents do not have access to help or even send a confirmation email. Had to buy another ticket and leave my the one I had to waste due to a change in another connecting flights change of schedule.
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No customer service at all, no reply to a complaint sent through proper channels. A really bad experience.
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丢行李，不赔偿，避雷
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It is now 2 years ago I flew with Brussel Airlines. And it is still the worst experience ever. The airline caused me to miss my connection and they keep blaming others. I have been flying with over 50 airlines, and they all offer perfect service. But Brussel airlines really disapoints.
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Really bad! Take another airline if possible. Highly recommended. Ground staff very unfriendly and not helpful. Booked a flight without luggage. Only my light bag for the cabin as usual on a short business trip. Made the online check-in on day before. Also as usual. But this time: "Collect your boarding pass at the check-in desk." Why??? So even travelling without any check-in luggage and even after I checked in already online, I was forced to go earlier to the airport and wait in the check-in line for 35 minutes. Enough time to observe how unfriendly and unprofessionall the two ladies are. When I arrived I thought "Ok, just a few people. This will be quick.". But I didn't knew at this time the "I don't care. Not my job."-mentality of the staff. On a average check-in desk those few people in front of me should be done in approximately 15 minutes. Here it took 35 minutes... When I was finally the next one I kindly asked why I had to show up at the check-in desk to collect my boarding pass. First answer: To collect your boarding pass. I tried it again and explained that I already checked in and that I don't have any check-in luggage. That I choosed and booked this option so that I can travel light, don't have to show up early for check-in and can catch an hour more to sleep. If you travel and work a lot those 60 minutes of sleeping are gold. This time she explained me that this is the usual procedure for the light travelling passengers because the cabin bag has to be checked. And the best part of it: She said that "All airlines are doing it this way." 😂😂 I really had to laugh hard. Lack of knowledge or a stupid lie? For this year this is my flight Nr.62. ;) So I know a little bit about the different procedures of different airlines. For example Eurowings is proving that cabin bags directly at the gate if necessary. So passengers don't have to wait twice in lines. This is good for me as a passenger but also makes it faster for other passengers who have to check-in at the desk. It got even "better": Once again the Lady showed her unprofessional "Whatever. I don't care." attitude. And at least: She didn't checked/ measured my bag. 😂 Just got my passport, printed my boarding pass and done. Wasted 40 minutes of lifetime for nothing. Checked this airline I'm traveling the first time with. Part of Lufthansa and one more proof that Lufthansa is getting more and more worse. The should choose their employees better! And train them better. Thanks for nothing!
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Horrible airline. In october last year, we were flying back from Portugal and have to transfer our flight in Brussel to Brussel Airline (BA) unde were home in Stockholm. But the plane broke down and we have to find a place to stay overnight. No, problem. We got a flight next day. Then we have the compensation. This was handle by my partner who was responsible for all the expenses. We sent in receipt and flight information to BA and they told us they will compensate us. Somehow, the send our compensation to the wrong bank, due to they entered the wrong BIC-number?!! The money is somewhere, but not in my partner's bank account. BA refuses to talk to us anymore, because they told us that they have sent the money. If this is true, they can verify this by checking with the bank, but they choose not to do this. We lost a lot of money due to this trip and their failure. In my eyes, Brussels Airline is a scam-company. I do not recommend anyone to use them. Find a real airline company instead.
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The staff are more interested in talking to each other, in a very high level, than serving the customers.
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Flygbolag i Landvetter, högst betyg först. Samma grupp som betygen på sidan jämförs med.
