Arina Yusupova
10 juli 20243 omdömen
Ganska nära mig och den är väldigt bekväm.
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Omdömen om BRING/Direkten Tensta
PosttjänstTenstagången 49, 163 64 Spångaposten.no
4.2
Mycket bra
2 omdömen · 1 källa
Velkommen, her kan du finne priser, kjøpe frakt, spore pakker, melde flytting, finne adresser eller nærmeste Post i Butikk og mye mer. Ingen kjenner Norge bedre.
BRING/Direkten Tensta i Spånga har betyget 4,2 av 5 från 2 omdömen på Google, där snittet är 3,0.
Omdömen
Omdömena hämtas från källan som står vid varje omdöme. De som är skrivna på Betyga publiceras först när adressen de skrevs från har bekräftats och omdömet har lästs igenom. Vi kontrollerar inte att den som skrivit har varit kund.
Susanne haefeli-hestvikLokal guide
27 oktober 202335 omdömen
Very bad after-sales service when something at BRING´s end goes wrong. I ordered a kitchen from IKEA and it should have been delivered by BRING on Wednesday 25 October 12-16:00. It never arrived, no one called me. So I call on Thursday morning and the customer service manager is very limited in his answer: no offer to help to find solutions to get the kitchen out to us (please understand my situation: we have built out the old kitchen and paid workers here in the house who are waiting to mount the new one. So I am without means to make food and I have extra costs for no reason). BRING´s customer clerk just repeats himself; that I have to talk to IKEA, IKEA seem to have delivered parts of the package too late for making the delivery. BRING never informed IKEA, neither me. I call IKEA and they rebook for today, Friday 27 October 12-16:00. I call them at 13:00 to confirm, they say everything is ok and they give me a number to track the parcel inside BRING. I call BRING and they say, they don’t have such a number, all they can see by searching via my phone number is that the parcel has been scanned as delayed this morning at 7:27, by someone inside BRING and it appears to be at their terminal in Spånga still. I ask, why has no one contacted me? She repeats I should take this with IKEA. But IKEA still thinks everything is ok for the delivery today. Until 16:00 of course, when it is too late to do anything about it. This is very very bad customer support. BRING should have informed me or IKEA already on Wednesday, the moment someone inside BRING annotates that there are missing parts or a delay. BRING´s customer support personnel is very limited, they just repeat 10 times the same message: I am neither death nor stupid, I understand they have to go by the system, but their system needs to improve so that it sounds the alarm bell early on and comes up with alternatives centered around my needs. I need the package to be delivered home to me, or somewhere close to my home, or be permitted to fetch it myself in Spånga at BRING´s terminal (not possible for whatever reason, no one can explain to me why)... Date of experience: October 25, 2023
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