Hos Hembryggeriet kan du köpa allt du behöver för att brygga gott öl hemma så som malt, jäst, humle, bryggverk och all annan utrustning du behöver
Behrens Group AB / Hembryggeriet i Helsingborg har betyget 4,2 av 5, sammanvägt från 40 omdömen: 4,0 på Trustpilot (36) och 4,0 på Google (4).
556689-0314 · Aktiebolag
Omdömen
Omdömena hämtas från källan som står vid varje omdöme. De som är skrivna på Betyga publiceras först när adressen de skrevs från har bekräftats och omdömet har lästs igenom. Vi kontrollerar inte att den som skrivit har varit kund.
A
Axel
BBBBBBBBBB3 september 2026
Svarar inte
Som andra skriver så fungerar det jättebra så länge inget strular. Gjorde en reklamation på en produkt och de skulle skicka en ny. Så steg ett i reklamationen var problemfri. Tyvärr kom den bort i frakten och jag fick den aldrig. Postnord kräver att det är den som skickat paketet som gör en reklamation till dom. Har mailat, och fått tag i Hembryggeriet via messenger men så fort jag nämner vad ärendet gäller så slutar dom svara mig.
Dåligt hanterat att bara sluta svara.
Råkade få en jäst som gått ut och en fruktpuré med kort datum i min senaste order men det löste kundtjänst fenomenalt och smärtfritt.
Hos hembryggeriet kan ni känna er trygga som kunder :)
Guldstjärna!
Misleading product information and very poor customer service
I ordered a Brewly Sparger 20L from Hembryggeriet/The Home Brewery because the product description specifically stated:
* “Precise electronic temperature control via display (+/- 1°C)”
* 2500W heating element
When the product arrived, it had no display at all — only a basic analog thermostat — and the unit itself was marked as 2000W, not 2500W.
These were not minor details but the main reasons I chose this product, as I specifically needed accurate digital temperature control for brewing.
When I contacted customer service, the responses felt dismissive and gave the impression that my emails had not actually been read properly. They mainly referred to a general disclaimer about “typing errors”, even though this was about incorrect core specifications and not simple typos.
At one point it genuinely felt like parts of the product description may simply have been copied from another sparge kettle without anyone verifying whether the information was correct for the actual product being sold.
Interestingly, after I pointed out the issue, the reference to the digital display was removed from the product page. However, they did not seem to review the rest of the specifications, because the incorrect 2500W information still remained. It was only after I contacted them again specifically about the wattage that this was finally corrected as well.
Another frustrating part was the lack of proper customer service. There is no phone number available for quick support, and after the initial replies they completely stopped responding. I sent three emails over three days without receiving any reply at all. The only reason I eventually got a response again was because I contacted them through Messenger instead.
They later apologised for being “slow” to reply, but in reality my last emails were simply ignored. Even the tone of the communication felt rather indifferent, with replies such as “sorry about that” without much actual effort to properly address the situation or reassure the customer.
I did eventually receive my refund after returning the product, but overall the experience left me seriously questioning both the quality control of their product descriptions and whether they have proper oversight of their customer service at all.
Positive:
* Refund was eventually processed
* Return label was provided
Negative:
* Incorrect/misleading product specifications
* Product did not match the description
* Emails ignored for days
* Communication felt dismissive and indifferent
* No phone support available
* Lack of confidence in product information accuracy
Overall a very disappointing experience.
2 out of 5 stars only because I eventually received my refund.
Mycket smidigt och lättillgängligt företag för en amatörbryggare som mig själv. Hygglig prisbild, bra produktutbud och information samt kvicka leveranser! Rekommenderas starkt!
Misleading product information and very poor customer service
I ordered a Brewly Sparger 20L from Hembryggeriet/The Home Brewery because the product description specifically stated:
“Precise electronic temperature control via display (+/- 1°C)”
2500W heating element
When the product arrived, it had no display at all — only a basic analog thermostat — and the unit itself was marked as 2000W, not 2500W.
These were not minor details but the main reasons I chose this product, as I specifically needed accurate digital temperature control for brewing.
When I contacted customer service, the responses felt dismissive and gave the impression that my emails had not actually been read properly. They mainly referred to a general disclaimer about “typing errors”, even though this was about incorrect core specifications and not simple typos.
At one point it genuinely felt like parts of the product description may simply have been copied from another sparge kettle without anyone verifying whether the information was correct for the actual product being sold.
Interestingly, after I pointed out the issue, the reference to the digital display was removed from the product page. However, they did not seem to review the rest of the specifications, because the incorrect 2500W information still remained. It was only after I contacted them again specifically about the wattage that this was finally corrected as well.
Another frustrating part was the lack of proper customer service. There is no phone number available for quick support, and after the initial replies they completely stopped responding. I sent three emails over three days without receiving any reply at all. The only reason I eventually got a response again was because I contacted them through Messenger instead.
They later apologised for being “slow” to reply, but in reality my last emails were simply ignored. Even the tone of the communication felt rather indifferent, with replies such as “sorry about that” without much actual effort to properly address the situation or reassure the customer.
I did eventually receive my refund after returning the product, but overall the experience left me seriously questioning both the quality control of their product descriptions and whether they have proper oversight of their customer service at all.
Positive:
Refund was eventually processed
Return label was provided
Negative:
Incorrect/misleading product specifications
Product did not match the description
Emails ignored for days
Communication felt dismissive and indifferent
No phone support available
Lack of confidence in product information accuracy
Overall a very disappointing experience.
2 out of 5 stars only because I eventually received my refund.
Svar från Behrens Group AB / Hembryggeriet
Hi Henrik. We do not intend to mislead anyone, there was errors in the technical specification on this product, however it can be clearly seen in the product image that there is no digital display on the product. And yet you chose that product instead of the one right next to it that visibly has a digital display.
Sometimes technical specifications are wrong and we are sorry about that and correct them as soon as we can. When we do wrong we fix it, as we did for you, and as we do with all customers. Also we offered you free shipping on the product that actually has a visible digital display in the product image.
We are sorry about the missed emails in the conversation. We also provide direct communication via Facebook and Instagram, where you can reach us instantly if needed - we have chosen to have this service instead of phone, which can be seen on our Contact page.
As you noticed when you contacted us on facebook, you got an immediate response.
You are free to take up on the offer for free shipping on the DWH30L with digital display.
All the best,
Jacob
Helt okej priser. Saknades en liten del i min beställning men efter kontakt via Instagram så var de snabba på att ordna det åt mig. Tack!
Svar från Behrens Group AB / Hembryggeriet
Hej! Vi kan inte hitta ditt email, och hade vi fått det hade vi svarat och ordnat det. Så återkom till oss antingen via email (svara på ditt ordermail) eller instagram/facebook. Så ordnar vi det. Mvh
Har beställt och hämtat på lagret i Helsingborg vid tre tillfällen. Riktigt snabba på att packa varje gång, kunnat hämta mina ordrar inom 30-40 min under deras öppettider. Även bra priser, sortiment, support osv!
Det enda jag hade önskat är att lättare kunna filtrera på hemsidan (t.ex. sortera efter pris/popularitet, filtrera efter företag och liknande).
I've purchased from hembryggeriet a couple of times now. I have nothing negative to say - they process orders fast, their prices are competitive, shipping costs are resonable. When something goes wrong like shipping issues they've resolved it quickly and without fuss. They do lack some essentials like fermaid-o, go-ferm protect evolution and some specific types of pH-buffers, but overall they carry a decent variety of supplies that covers most of what you resonably need.
