Bax-shop | Bax Music SE i Göteborg har betyget 3,3 av 5 från 16 omdömen på Google, där snittet är 2,4.
Omdömen
Omdömena hämtas från källan som står vid varje omdöme. De som är skrivna på Betyga publiceras först när adressen de skrevs från har bekräftats och omdömet har lästs igenom. Vi kontrollerar inte att den som skrivit har varit kund.
Mattias Melander
BBBBBBBBBB10 september 20262 omdömen
Bought a Roland TD-516
Bought a Roland TD-516 (=expensive).
With the reviews i found i hesitated, but due to the price difference i gave it a chance. And im happy i did.
Very good price compared to others on the drums. Arrived 2 days after said date, but that i think is ok. Very well packaged.
Did not get response on my email but when you call they are quick to answer.
Negative:
Would love to see a goodwill when the price on a product you just ordered drops, this they will not do, unfortunatly.
But other than that im very happy with baxmusic.
I write this just to show that despite all the negative reviews, the experience can also be good. Almost didn't dare to order, but decided on a payment method that pays after delivery. I also contacted support first & after an initial AI response a real human answered who understood my hesitation but encouraged me to go through with the order.
Really nice price for a Yamaha YAS-62 (saxophone), international delivery in a few days & well packaged. Everything has been working great.
Can't send back the guitar that I didn't even order.
I ordered a drum kit for my wife for her birthday. . . So they sent me a guitar. I've been trying to return the guitar for a week, but they haven't sent any return instructions or return label. I've called Bol (who I ordered through) three times now and still don't have the return instructions. Just now Bax music emails me to ask if I've sent back the DRUMS yet? Terrible customer service and awful communication.
Awful
Awful, no communication at all, purchaced Hercules DJ Control Impulse 200 from them, on 23.08.2026, paid for delivery by 25.08.2026, as it is for an event, and time sencetive.
No confirmation E-mail, cannot track order on my Klarna app, but they took payment. I think I have been scammed here. Would never recomend it to anyone, would advice to buy elswhere.
I ordered new studio monitors, all seemed OK, then it got stuck in transit at DHL, i called them and they would look into it, 1 week past, nothing, called again, they would look into it, 1 more week passed and nothing.
called them a 3rd time after 3 weeks and they said that i have to wait 5 days for them to post a claim to DHL for the missing package.
week 4 called them again. the package had been sent back to their warehouse since DHL could not deliver it. not notification, no call, no nothing. now i have to wait an additional week for their warehouse to "inspect the package for damage" and then post it to me. hopefully i might actually get my order before x-mas.
I bought Devine sound system, with the two base boxes and two speakers.
Speakers did not work properly from the beginning. I emailed Bax saying this with no reply. Finally get hold of someone when they tell me that it is too late to be replaced and that they’ll repair them.
I send them back, 2 x speakers .
A month later. I received one speaker., that clearly had not been repaired and was still not working properly, and not the second speaker.
I have now been trying to contact Back for two weeks about this with no reply!!
Worst experience ever.
I Never have had any problems like this with anyone ever before .
This is remarkable bad taken care of by helpdesk / customer service. Placed my order 2 months and 15 days ago. Still mailing or calling Bax with any solution yet.
Totally worthless. Delay. Broken sending/shipment. No compensation. Customer service still talks about sending 3speakers , but I ordered 4 speakers. 74 days since I ordered, still nothing delivered.
Svar från Bax-shop | Bax Music SE
Thank you for your review. We are truly sorry to hear about the massive delay with your order and the confusion regarding the number of speakers. This is absolutely not the level of service we aim to provide.
If this issue has not been fully resolved yet, please send an email directly to helpdesk@bax-shop.nl with your order details. We want to look into this immediately and make sure this gets sorted out for you as quickly as possible.
Ett scamföretag som blåser dig på pengar. Påstår att dom skickat beställt paket och levererat det. Inget paket har kommit och dom kan inte lämna ut spårinformation eller kvittens. Vänd dig till annat företag då detta är 100% bluff.
I bought a LAG Guitars ESCAPADE-N-RCE Travel Nylon Red Cedar Electro-Acoustic Classical Guitar from "bax-shop.se"because it was advertised as a travel guitar. After only one trip, the back of the guitar swelled and the wood became warped.
I contacted Bax Music and was told in writing that they would reimburse my shipping costs if I returned the guitar. Based on this promise, I paid almost 700 SEK to send the guitar and case back to them.
After receiving the guitar, Bax Music changed their position several times. First they confirmed they would refund the shipping costs, then they said they would not. They admitted that several employees had given conflicting information.
To make matters worse, they later claimed that no defect was found and demanded an additional inspection fee of 55 EUR to return my own guitar. Afterwards, they stated that the damage was caused by improper storage and therefore not covered by warranty.
In short:
- The guitar warped after normal travel use.
- Bax Music promised in writing to refund my shipping costs.
- I paid almost 700 SEK based on that promise.
- They later refused to honor it.
- They demanded an additional 55 EUR inspection fee.
- Customer service gave contradictory information throughout the process.
Very disappointing experience. Poor product quality and even worse customer service. I would not recommend Bax Music.
I don't even know if I will get back my guitar!!
