Omdömen om Avis

FW

BBBBBBBBBB10 juli 20262 omdömen

Geweldig geholpen op deze locatie. Problemen met de auto die we in Stockholm centraal opgehaald hadden zijn hier opgelost door ons een vervangende auto te geven. De medewerkster heeft alles voor ons geregeld omdat men in Stockholm geen gehoor gaf en zelfs voor haar niet te bereiken waren. Nogmaals dank dat we door uw hulp onze reis veilig hebben kunnen voortzetten!

Mats Sommestad

BBBBBBBBBB28 juni 20267 omdömen

Trevlig service, kunde lanske fått mera info om bilens elektroniska finesser, som tog tid att hitta själv..mycket trevlig bil, Peugeot 2008.

Karol Polka

BBBBBBBBBB13 december 20254 omdömen

I came to Sweden just to take care of some important matters. After landing, no one was waiting for me in pick up place to give me the car.After 30 minutes of constant calls, a woman answered the phone and informed me that, despite my reservation, they didn't have a car for me. They cheated me and didn't give me the car. Today, I found out they charged me 693 SEK an additional fee for not canceling my reservation. Which was canceled because they didn't have a car for me. It's absurd. Furthermore, I see on my account that they wanted to charge my card an additional 3,600. I wasted time and money flying to Sweden and yet I didn't arrive at the agreed meeting place and time because I was cheated. Terrible treatment of people. I don't recommend it.

Lyuboslava DimitrovaLokal guide

BBBBBBBBBB14 januari 202493 omdömen

Kind and friendly staff, impeccable service. We even got a better car than what we initially reserved, and they gave us suggestions on where we could charge the car in the area. And all this during the Christmas and NYE holidays. So much better than the other car rentals at the airport. Would recommend and would use again!

Lesley Pittaway

BBBBBBBBBB28 juli 20232 omdömen

I will start by saying that the local Nykoping-based staff were friendly and helpful in any way that they could be - it is not their fault that AVIS does not have proper processes in place and I have nothing but compliments for them. That said, our overall experience this time around with AVIS has been as follows: 1. Up until now, there are two pick-up locations for Nykoping listed on both Google and the AVIS website - one at Skavsta and one in the city. This caused issues for us but we were kindly assisted by local personnel who ensured the car was delivered to a central location, as advertised online and as per our original booking selection. 2. We requested an extension on the rental and the following day it was confirmed over the phone that this could indeed take place and that we could maintain the existing rate. Four hours later (and past the scheduled drop off time), we were told that this would not in fact be the case and that the price would double. 3. Following the dispute regarding the agreed price for extending the rental, we requested that the matter be escalated. It took almost 24 hours to receive a return call and when we did, it was from a phone line that could not be dialled and we therefore had no way of getting in touch with anyone that could directly assist with the matter. 4. Multiple charges were made to our bank account that far exceeded the amount owed and no one was able to clarify what these were specifically for. We tried to call customer care, however the line disconnected constantly and then a pre-recorded voice notification advised that the department was now closed - one hour earlier than the listed opening times. 5. Lack of response or acknowledgement was the only consistent part of this drawn out, draining process. Feedback or commentary from AVIS in response to our inquiries and concerns was either extremely delayed or non-existent. This was the case across both telephone and email correspondence. 6. In line with the unknown charges, it was finally explained to us that AVIS has introduced a new deposit scheme but it appears that members within the organisation are either not aware of it or have no understanding of what it comprises. This in turn meant it was not communicated to us at any stage. The charges were simply taken from our account (one of which was confusingly done at the point of us returning the car), leaving us confused. It took almost a full week for someone to explain that this charge was related to the newly installed deposit system. 7 business days have now passed and the amount has still not been returned to our account. 7. The teams were clearly understaffed for the peak Swedish summer vacation period and every single member we have spoken to has used this as an excuse for the poor customer service experience. As customers, this should not be our problem. Finally, it is worth mentioning that no one has done a thing to improve our experience or even so much as apologise for the laughable string of errors that have taken place. Our latest email requesting confirmation that the held funds have been released remains unanswered, over two business days since sending.

Krzysztof BanachowskiLokal guide

BBBBBBBBBB14 juni 202365 omdömen

Auto bardzo czyste i sprawne natomiast biuro nałożyło opłatę za dodatkowe ubezpieczenie na które nie wyraziłem zgody. W efekcie cena wynajmu była dwukrotnie większa niż na stronie www.

sorin pistoleaLokal guide

BBBBBBBBBB2 augusti 202210 omdömen

Mașini full electrice noi, personal super amabil.

Stickler M

BBBBBBBBBB22 november 202112 omdömen

Good, friendly and quick service. Good flexibility regarding pick-up and drop-off times.

Ola HolmLokal guide

BBBBBBBBBB11 april 202117 omdömen

Påstod att jag orsakat en skada och skickade foton från en annan bil. När jag ifrågasatte det hela drogs kraven tillbaka. Hyr inte av dem och filma bilen om du lämnar tillbaka en söndag, vilket bolag du än hyr av.