Omdömen om Aurenav Sweden

Svar från Aurenav Sweden

Thank you for providing feedback – as I indicated in our telephone conversation, we will be making changes to ensure better communication with our consultants. I would like to point out that a significant contributing factor originated with your agency. An information brochure describing the process and average waiting times for Sweden had been sent to your agency along with current average waiting times to complete the registration process. I apologize that these did not reach you - we should have followed up with you to make sure that you had received this information. The agency also wanted us to communicate with you through them, which further contributed to miscommunications. However, in all fairness, there were also significant delays on your part in getting the required paperwork to us in a timely manner. We were also unaware that you had already started work on your consulting assignment before you sent us a signed contract – this can (and did) create problems (delays). Regarding the retention quotations, calculations were based on information provided to us by your agency and reflect the actual expected tax rate – not the estimated income tax withholding calculated on your payslip. As we discussed on the phone, the agency instructions resulted in a higher tax withholding (since more than one month was processed on the same pay slip – we did advise your agency against doing this, but they wanted a single transaction). When you file your Swedish income tax deduction at the end of the year, your actual payroll taxes would be in line with the calculations. As also discussed, I have confirmed that all of the preliminary income tax withholding have been stopped from being deposited into your Swedish tax account and instead wired to your personal account. It is important to note that you need to arrange for the appropriate payments of these funds into your Swedish tax account. I hope that we have satisfactorily addressed your concerns and if you have additional comments or need further assistance, please feel free to contact us.