They are well-organised, but at the same time also very fastidious. I myself got snarked at and saw several others undergoing the same treatment. You do wonder: I'm paying a lot of money for this, I don't want to be bossed around like that. Don't do this, don't do that, and all in a bad tone, no smiles.
Svar från Art By You
Thank you for sharing your feedback with us. We are truly sorry to hear that your recent visit did not live up to your expectations and that you felt poorly treated. Regarding our rules and instructions, we enforce them purely to ensure the highest possible quality for the final result. From experience, we know that deviating from these guidelines can compromise the outcome, which ultimately leads to unsatisfied customers. Our intention is never to boss anyone around, but rather to guarantee that you get exactly what you are paying for. However, we completely agree that this should always be communicated with a smile and a welcoming attitude. We take your criticism seriously and will use it to improve our customer service. If there was something specific about your experience that you would like to discuss further, please contact us directly at info@art-by-you.se. We would appreciate the chance to listen and make things right. Best regards, Art By You.
