Omdömen om American Express Lounge by Pontus Frithiof

GladbeckerLokal guide

BBBBBBBBBB28 oktober 2026124 omdömen

Ein tolles Erlebnis. Hervorragendes Essen, guter schneller Service. A la carte und nicht nur Buffet! Nicht die größte Lounge oder die bequemste, aber sicherlich einer der Top genussvollsten Lounges weltweit. Gerne wieder.

Ann_teddy N

BBBBBBBBBB24 oktober 202610 omdömen

Disappointing Service at American Express Centurion Lounge — Far Below Premium Expectations As a first-time visitor to the Centurion Lounge in Stockholm, I was extremely disappointed by the unprofessional and unwelcoming customer service. My colleagues and I arrived more than three hours before our flight to Gothenburg. While we fully understood the entry policy, staff handled the situation poorly, keeping us waiting over 30 minutes and discussing our eligibility loudly in front of other guests. After consulting a manager, we were eventually allowed in, but with an unnecessary warning about following the rules next time. Later, despite the lounge being half-empty, staff approached us again to remind us that we might have to leave if it became busy. The issue was never the rules, but the lack of professionalism, discretion, and hospitality in enforcing them. Having experienced excellent service at American Express lounges in the US and Asia, as well as Qatar Airways and Singapore Airlines lounges, this experience was particularly disappointing. What needs improvement: * Better staff training in respectful, professional communication. * Clear and consistent enforcement of lounge policies. * Greater discretion and empathy when addressing guests. * Reasonable flexibility where operationally possible. My request to American Express: I would appreciate a formal response from lounge management, a review of how this incident was handled, and confirmation of what steps will be taken to improve staff training and customer service standards. I also encourage management to clarify the early-entry and maximum-stay policies to ensure consistent treatment of all members. Premium membership should mean more than access to exclusive facilities. It should reflect exceptional hospitality, respect, and customer care. Luxury is ultimately defined by how customers are treated, not simply by the brand name. I hope American Express takes this feedback seriously and demonstrates its commitment to the premium experience its members expect and pay for.

Jason Berns

BBBBBBBBBB22 oktober 20263 omdömen

Another glorified cafeteria by Amex. Denied entrance to the Centurian side with my Platinum card. I want to sit and work, not sit in a cafeteria. Another nail in the coffin for amex.

Marce Moses

BBBBBBBBBB21 oktober 20263 omdömen

I had a wonderful experience thanks to Amina at the American Express Lounge at Stockholm Airport. Despite it being very early in the morning, she was incredibly kind, welcoming, and professional. She explained everything about the lounges clearly and patiently, making sure I understood all the options. Her excellent service made my morning so much better. Thank you, Amina from reception !

Benjamin ShroyerLokal guide

BBBBBBBBBB26 september 202622 omdömen

Was completely ignored. Had to hail someone for cappuccino, for water, for food. Food never came. Had to ask someone who reordered our food. Bathroom is disgustingly filthy.

MariusLokal guide

BBBBBBBBBB23 september 202641 omdömen

Disappointed with the lounge. Been here 3 times over the past year and the food/wine menu has never changed once. Service is very poor—waited 45 mins for food on my last visit, and yesterday after waiting 20 minutes with no food while tables around me were served, I had to walk out without eating to catch my flight. Not what elite status service should be

Adelsward

BBBBBBBBBB23 september 20265 omdömen

Waited for 20 minutes and no service…. So we left

MarcoLokal guide

BBBBBBBBBB22 september 2026336 omdömen

Location curata e pulita, un altro centro per Amex servizio impeccabile

Perks AdvisorLokal guide

BBBBBBBBBB18 september 2026973 omdömen

Overall this is a very nice Centurion. I was not expecting to find an Amex lounge in Stockholm but here it was. They offer a sit down lunch which. I thought was impressive and this one serves protein other than chicken. The breakfast offerings were fairly extensive as well. It is definitely a great place to visit before a flight.

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