The trailer was not maintained properly, and the converter for the electric cable was missing. So on advice from customer support, we cancelled that booking and received a refund. So far, so good. We then bought an aftermarket adaptor and rented another trailer. I rented it from 1300-1700, however, the app had a problem (confirmed by customer support) and booked the trailer from 1400. Not wanting to wait an hour, I cancelled that booking, despite never activating the rental sequence, I was charged full price. I then rented a 3rd time, from 1300-1700, this was fine until I had to return the trailer, when the padlock wouldn't open. Customer support advised me to initiate another rental for 1 hour and she would credit that rental. So I rented a trailer for the 4th time that day, it deducted 178Kr from me and then told me "technical fail", I was still charged the 178Kr however. So I rented the same trailer, for the 5th time that day, this was successful and I was able to re-install the padlock. However, when I called customer support to request my refunds, a very angry and impatient man told me he had no intention to refund any of the costs. So I was charged 604Kr in errant and incorrect fee's, for problems confirmed by your own customer support. In retrospect, I should have just left your broken padlock on the trailer for someone else to deal with, the price for my honesty was to be punished with failures and punitive charges. I am far from satisfied and will not use you until you correct your problems and refund the money you have stolen from me. Edit: Posting this 1 week after leaving my review. The company has since been in touch and refunded all costs. I applaud their swift action and am very grateful for their decisiveness. As a result, I have upgraded my review from 1 star to 3 stars, because there is still the maintenance issue of the trailer.
Svar från 24Rental
Dear A. Thomson, Thank you for bringing these issues to our attention and for your patience. We apologize for the inconvenience you experienced and are glad to hear that we were able to refund all costs. We take maintenance seriously and are addressing the trailer issue. We value your business and hope to see you again. Best regards, 24Rental Släputhyrning Västerås 🙏🏼🚚
